Returns & Exchanges
At Virginia Olive Oil Press in Matrouh, we are committed to providing you with the highest quality natural oils and food products. If your order arrives damaged or incorrect, we offer a straightforward return process to ensure your total satisfaction.
Report Issue
Contact our customer service team within 24 hours of receiving your order if there is a quality concern or damage to the bottle.
Provide Evidence
Email or message us a clear photo of the product, the packaging, and the receipt to verify the condition of the items.
Quality Assessment
Our quality control team will review your request to ensure the product remains in its original, unopened state due to food safety regulations.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement bottle or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing